Mom with Alice
  • On Jul 13, 2019
    William from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We purchased complementary tickets to Disneyland that say you can not upgrade. Does this mean we can not to the fast pass app (or max pass app) and link these tickets to them?

    Hi there, William!

    Thanks for bringing your question to the Disney Parks Moms Panel. I'm excited you will soon be making a trip to the Happiest Place on Earth!

    How very fortunate you are to have received complimentary park tickets. Typically a complimentary ticket cannot be upgraded to a ticket of higher value. This means you cannot upgrade the number of days or add the Park Hopper feature if it is a One Park Per Day ticket. You also cannot upgrade complimentary tickets to Disneyland Resort Annual Passports. In my experience, you still are able to link these tickets to your Disneyland app account and add the daily Disney MaxPass feature, but to be sure you can call (714) 781-4636 with questions about your specific tickets.

    I recommend downloading the Disneyland app, making an account, then clicking "Tickets and Passes" from the menu screen. In the upper right corner you will see a blue "+" symbol to "Link Tickets & Passes." You can easily scan or manually enter each ticket's barcode. Once you scan your ticket in at the gate each morning, either from the app or the actual paper ticket itself, you can then add the Disney MaxPass feature. Just select "Get FASTPASS with Disney MaxPass" right from the app's menu. This will allow you to easily and conveniently make digital Disney FASTPASS selections right from your phone allowing you to truly make the most out of your day. You are going to save so much time bypassing the standby queues of many popular attractions.

    The Disneyland app will be your number one tool to maximize your day, so I recommend familiarizing yourself with it before you arrive. This app lets you view attraction wait times, Character locations, entertainment schedules, and it even lets you mobile order food and beverages from select Quick Service restaurants in the parks! 

    I hope this helps, and please return if you have any other questions before your trip. I hope you have a Fantasmic day!
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Meet the Panelist: Jennifer, New Mexico

Hi there!  I'm Jennifer from Albuquerque, New Mexico. I am a toddler mom, military wife, and dentist who is constantly inspired by Disney. One of my greatest pleasures is helping others experience the magic of a Disney vacation! I can't wait to answer your questions so that you can easily explore the worlds of yesterday, tomorrow, and fantasy at the Disneyland Resort. Learn More About Jennifer

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