• On Apr 19, 2021
    Wendy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a child’s ticket early last year when my grandson was eight. He will turn ten soon, and I’m not sure we will be able to visit the park before then. How do I exchange the ticket?

    Greetings Wendy! 

    Welcome to planDisney! Thanks so much for bringing a question to us! 

    I’m sorry to hear that like so many families, your Disneyland Resort vacation plans were interrupted. But I am delighted to hear that you plan to share the magic of the Disneyland Resort with your grandson!

    According to eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (with the exception of Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. When you’re ready to visit with your grandson, simply go to a Main Entrance ticket booth and, ask a Cast Member to apply your eligible Child's ticket amount towards a new Adult ticket purchase. I believe you should still be able to use the ticket you currently have to make a Theme Park Reservation. If you have any additional questions or require further assistance, please reach out to Ticket Services at (714) 781-4636. A Cast Member there would be happy to assist you further. 

    And, please come back and see us if you think of any more questions! 

thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.