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  • On May 8, 2022
    Kendra from SK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a child ticket last summer for my son however had to cancel our visit due to pandemic closures. He has turned 10 years old and his ticket is for ages 3 to 9. What do I do? Thank you

    Greetings, and welcome to planDisney, Kendra, we thank you for your question!

    Kendra, I apologize that your plans to visit the Disneyland Resort were impacted by Covid-19. Your child's Disneyland Resort theme park ticket which is unused may be put toward the purchase of a new theme park ticket (subject to change). I recommend contacting Disneyland Resort - Tickets for assistance. As soon as you have purchased the new ticket(s) please proceed to link the ticket(s) to your Disney account online via My Disneyland planning area to store and subsequently manage the theme park ticket for a future visit. You are also welcome to link the new ticket(s) to your Disneyland Mobile App by accessing Tickets and Reservations on your Welcome page by selecting the three stacked lines on the Home Page - you will be able to either enter the theme park ticket(s) ID numbers manually or scan the barcode by using the Disneyland Mobile App.

    As soon as you have some dates in mind, please make your Disneyland Resort - Theme Park Reservations using the valid ticket(s) for each day of valid theme park admission as this is the process of visiting the theme parks at this time.

    Take a look at the current Disneyland Resort special offers to consider staying on property for greater convenience.

    Upon entry into a Disneyland Resort theme park, using the Disneyland Mobile App consider opting into using the Disney Genie+ service to save time waiting in lines for attractions that offer the Lightning Lane entrances - plus, you'll enjoy unlimited digital downloads of Disney PhotoPass attraction photos including Magic Shots from your day!

    Kendra, it was my honour and great pleasure assisting a fellow Canadian Disney fan, I hope that you consider visiting the Disneyland Resort soon, thank you kindly!


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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