• On Mar 9, 2017
    Jennifer from NS Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi- we have purchased Canadian resident passes and have to exchange on arrival. How early does customer service open in advance of park opening? Thanks

    Welcome to the Disney Parks Moms Panel, Jennifer, we thank you for your excellent question!

    Congratulations, you’re on your way to the Most Magical Place on Earth and you saved a bundle with the current Canadian Resident Ticket Offer!

    Jennifer, please refer to the specific Theme Park Hours for your scheduled visit before heading to any Disney Theme Park Ticket Window to redeem your Exchange Certificates. As well, if you are a Canadian Resident, you will need a valid Canadian Passport to exchange the certificate for valid Theme Park tickets. If you are a resident of Canada, but not a Canadian citizen, please bring a valid Passport and valid proof of Canadian residency. Rest assured, the process of redemption at the Theme Park Ticket Window does not take long and if you're there upon opening, you'll only be minutes away from your magical adventures.

    Walt Disney World News is bursting with new adventures and experiences for you to enjoy. Be sure to customize your plans with My Disney Experience online and mobile app for Advanced Dining Reservations, FastPass+ Planning and personalizing MagicBands. The My Disney Experience mobile app is super handy to manage plans during your visit with complimentary Resort Guest WiFi.

    We hope this information is helpful and look forward to assisting you again soon with your Disney Vacation planning, Jennifer.

    Best Disney Wishes!

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Meet the Panelist: Jacqueline, Ontario

Hello there, I'm Jacqueline from Ontario! I am passionate about Walt Disney World Resort. Each of our Disney Parks vacations have been unique and memorable, bonding our family in ways like no other vacation. Disney vacations quickly became an annual tradition, and we always look forward to our next Disney Parks and Disney Cruise Line vacation! I would be so happy and honored to help you plan your magical Walt Disney World Resort vacation.

Learn More About Jacqueline

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