• On Jun 4, 2017
    Neysa from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I just purchased our annual passes over the phone. They said we would be able to make fastpass selections for our first day at Disney. I can't seem to figure out how to do this. Disney esperience says do it on Disney world.com but I have no clue how

    Hey, Neysa! Welcome to the Disney Parks Moms Panel.

    First and foremost, congratulations on your newly minted Annual Passholder status! As a fellow AP holder, allow me to welcome you to the most magical club in the world! You are going to love being an Annual Passholder. Getting to visit often is definitely the best perk, but add to it the extra perks and benefits that come with your AP and it’s a magical combination! 

    I’m sorry you have been having trouble getting some FastPass+ for your upcoming visit. Have you created your My Disney Experience account yet? If you haven’t, be sure to start there. Simply follow the prompts and enter the necessary info to get you set up. Once you have that up and running you should be able to link your Annual Passes with the confirmation number you received when you purchased them. To do this, select My Reservations and Tickets and follow the prompts to add them. Once you have your passes linked to your account you should be able to start making some FP+ selections. 

    If you are still having a difficult time with the My Disney Experience site, I would recommend calling Disney’s Internet Help Desk where a helpful Cast Member will be able to look at your account and help you get it straightened out. The number to call is (407) 939-4357.

    I hope you can successfully get your MDE up and running! Be sure to download the My Disney Experience Mobile App to your smart device. It’s a great planning and touring tool when you’re visiting the parks. I can’t do without it! 

    Have a magical day and I hope to see you back real soon! 

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Meet the Panelist: Emille, Florida

Hi! My name is Emille. I’m a mom of two and wife to a wonderful fellow Disney nerd! As a current Florida resident and Annual Passholder, I love being able to visit the Walt Disney World Resort frequently. When I’m not at the Parks, you can find me leading worship at my local church or traveling with a prison ministry I sing and speak for. I look forward to answering your questions and sharing some of my favorite tips to help you plan your next magical Walt Disney World vacation! Learn More About Emille

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