Couple at it's a small world; costume
  • On Jan 17, 2024
    Natawny from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had purchased an annual pass for my family and myself. We never activated the passes. Would that money that was paid for the annual pass will it be to go towards purchasing new annual passes?

    Welcome, Natawny! I'm so happy you came to planDisney with your question!

    The Disneyland Resort Magic Key program has been so popular with Guests, and I'm glad to know you were able to acquire your Pass! As you might already know, a Magic Key Pass is activated upon first use for entry to a Disneyland Resort theme park or first use of a fully paid parking benefit to a pay-on-entry lot at Disneyland Resort. Once activated, Magic Key Passes are valid for one year from the activation date.

    Magic Key Passes may be activated anytime up to one year from the purchase date, after which, they will expire. So in this case, it sounds like you were unable to activate your pass within that time period, and you may indeed have an expired, inactive Magic Key Pass. The good news is that the program does allow for the amount you paid for your unactivated, expired Pass to be applied towards the purchase of a new Pass of equal or greater price, but this is subject to availability. Because new sales of Magic Key Passes are currently paused at the moment, I'm not certain if your specific circumstance would be considered a renewal (eligible within 30 days of a pass expiration date) or a new Pass purchase. So, I would recommend calling the dedicated Magic Key Holder line to speak with a Cast Member about the specific terms and conditions of your original Pass purchase. They would know the specific details of your account to make a determination and recommend any next steps. 

    I hope this is a helpful start, Natawny, and I hope you are able to enjoy all the magical benefits of the Magic Key Program, soon. If we can help with any other questions in the meantime, please don't hesitate to reach out to planDisney again, soon! We'd love to help.

    Wishing you Wondrous Journeys,

thumbnail image for Tishra

Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.