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  • On Feb 24, 2022
    Rodolfo from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchase wrong tickets to the theme park in florida instead of buying them for disneyland calif I still want to go same dates and same amount of tickets purchase

    Hiya, Rodolfo! You're as welcome as can be here at planDisney. Thank you so much for stopping by with your question!

    I'm so, so sorry to hear that you've purchased Theme Park tickets for the wrong Resort! This is a very common occurrence, unfortunately. While the Disneyland Resort and the Walt Disney World Resort both fall into the Disney Parks category, they are still operated by completely different teams. 

    Rodolfo, I regret to tell you that tickets and packages purchased for the Walt Disney World Resort are nontransferable and nonrefundable. This means that there's no way for you to cancel or get a refund for a ticket or package, but the good news is that you can use the unexpired tickets as credit for new tickets in the future!

    I understand that this is not what you were expecting to hear, my friend. However, you could always speak to a Cast Member at (407) 934-7639 to see if there's anything that can be done for you at all. I truly am sorry that you're going through this, and I hope that you're able to make it to the Disneyland Resort very, very soon, but if you don't... why not take this opportunity to pay us a visit here at the Walt Disney World Resort? I promise you won't regret it! Either way, we are ready to help you plan a Disney vacation that's practically perfect in every way. 

    I wish you all the best in your future endeavors, Rodolfo! Please don't think twice about reaching out to us if you have any other questions at all. We're here to help!

    Have a magical day,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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