Little girl with Minnie Mouse
  • On Oct 17, 2022
    Herbie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    if we purchase tickets on line and someone is sick that day, is the money lost?

    Welcome to planDisney, Herbie!

    As Remy once said,  “The only thing predictable about life is its unpredictability.” Getting sick and having to postpone a trip to the Disneyland Resort is never fun. However, as Ursula says, "Life's full of tough choices, isn't it?" Sometimes life throws us a curveball and we need to make less-than-magical decisions. 

    You'll be pleased to know that your money is not lost if you have to postpone your trip. Although tickets are non-refundable, you can always reschedule your trip for another day. Each ticket has an expiration date, which you can view on your My Disneyland account. If you change your date, you'll just have to pay any difference in price. Even if your ticket expires before you can make it back again, you can rest assured that your ticket never loses its value. The original value of expired theme park tickets can always be applied toward the purchase of new tickets. Again, you'll just had to pay any difference in price. Therefore, if you'd like to apply the value of your tickets to some new tickets, here's what you need to do: call "Tickets" at Guest Services and a helpful Cast Member will wave their magic wand and get you some new tickets.

    I hope that eases any worries, Herbie. Mickey and his pals can't wait for you to arrive at The Happiest Place on Earth. See ya real soon!

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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
Learn More About Mike

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