Cinderella Castle 50th Day
  • On May 12, 2022
    Nancy from NL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If we purchase tickets and are flying from Canada and are denied entry to US due to testing positive for Covid, what are our options with our purchased tickets we are unable to use as planned on a reserved date?

    Hiya Nancy - welcome to planDisney!

    Thanks so much for stopping by with your question for our team of panelists. We love helping Guests just like you plan magical Walt Disney World Resort vacations, and I'm happy to help answer your question about Theme Park Tickets!

    While Walt Disney World Resort Theme Park Tickets are non-refundable and non-transferable, there is still quite a bit of flexibility hiding behind those scary "nons"! While this does mean that you can't cancel and receive a refund for your tickets, you do have several great options to use them in the future.

    First, if you decide to delay your trip and return at a later date, you may be able to simply modify your ticket's start date to align with your new plans. If the new dates you select require a higher-priced ticket, you'd simply need to pay the difference. You would also want to cancel and rebook your Park Pass Reservations as those will not automatically move with you to your new dates.

    To do this in the My Disney Experience Mobile App, tap the menu icon (three horizontal lines in the bottom right corner of your screen), and then tap Tickets and Passes. Find your ticket and then you should see an option to modify dates. If you don't see this option, or you want to learn more about your options, you may want to call 407-934-7639 to speak to a Cast Member about your existing tickets.

    If you don't know when your next visit to Walt Disney World Resort will be, you can apply the value of an unused ticket to a future purchase when you're ready to. Just make sure to retain your Ticket ID or purchase confirmation, and when you're ready to book your next vacation, call 407-939-1936 for assistance in applying those funds.

    I hope you don't need to use any of these measures and are able to arrive safely to enjoy all of the Walt Disney World 50th Anniversary Celebration magic! If you have any other questions, please don't hesitate to reach out to our team of panelists again.

    Ryan J.
thumbnail image for Ryan

Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.