• On Sep 29, 2020
    Heather from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I purchase six 4 day tickets to be used beginning Dec 18, 2020, and our family is unable to travel because of COVID or if Disney has to close the park, will we receive a full refund?

    Hey there, Heather! Welcome back to planDisney! It looks like you have some tentative plans to visit Walt Disney World later this year. It is undoubtedly a very unprecedented time for many families, so it is a good idea to make backup plans and keep your options open. Walt Disney World realizes that many Guests will need to change plans, and so they have adopted some flexible policies to help everyone return to the magic on their own timetable.

    For example, from now until the end of the year, there will be no Disney-imposed cancellation fees for vacation packages. Also, all Park Tickets should now have an extended expiration date of late fall 2021. If you log into your My Disney Experience account and your Tickets are linked there, you should see this change reflected. As long as your tickets remain unused, you should have no problem whatsoever, no matter what may come! If you would rather receive a refund or are concerned that you will not pay a visit by late fall, simply call Disney Ticket Services, where one of the friendly Cast Members will be happy to help you pursue other options! 

    Meanwhile, check out the Experience Updates pages where you can find all the details and most current information on the phased reopening of the Disney Parks. Heather, I hope that you can take that next Walt Disney World vacation at a time that is best for your family. Please know that we are always here for you and happy to answer any questions that may come up during your planning process!

    Wishing you many magical moments,
thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.