Oh boy! Oh boy! Marlee, I am so glad to meet you here at planDisney, but I wish it were for fun vacation ideas rather than trying to figure out if Stitch is wreaking havoc on your plans. I love that guy, but I'm sure you'd rather not be on a
Hawaiian Roller Coaster Ride right now.
Before you check into the
Heartbreak Hotel, let's see if we can direct you to people who can help. If you have a
date-based theme park ticket or are staying at a
Disney Resorts Collection or other qualified hotel, you should be able to book
Lightning Lane passes for the days on your ticket or the length of your vacation (up to 14 days).
First, I would check to make sure your ticket has the correct number of days. You can find your ticket online by going to "
My Plans," scrolling to "My Plans, Reservations and Tickets," and selecting the "Tickets, Passes & Memory Maker" tab. You can also find them on the
My Disney Experience app by going to the main menu (the "≡" at the bottom of the screen) and selecting the "My Tickets & Passes" tile.
I checked with a Cast Member to bring our
Suspicious Minds together, and there are no reported system outages, and Animal Kingdom Theme Park does not currently appear to be sold out.
If your tickets are correct and you have additional days eligible to book Lightning Lane passes, I would call the
My Disney Experience, MagicBand and MagicBand+ line for assistance or use the website's
chat function.
They are the ones I call when things go wrong, and things have indeed gone wrong. Cast Members can look at your account and see if there are any glitches they can resolve for you.
I wish, Marlee, I had a more direct answer for you, but I am glad to report it is not sold out (currently), so you are hopefully a call or chat away from having this resolved.
I just gave a friend a list of recommendations for her Lightning Lane Multi Pass strategy for
Animal Kingdom Theme Park. Like her, I am sure you will have a wild time! Don't miss one of the best attractions right now:
Maharajah Jungle Trek and Baby Bakso! He's so adorable! And you don't need a Lightning Lane to get a glimpse of him.
I hope the rest of your trip includes the Stitch greetings that make you smile! If you have any other questions, please come see us again at
planDisney.
Like Stitch, We're True Friends!
Jana