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  • On May 29, 2024
    Crystal from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I purchase disney tickets and can't use them because I can't make it to disney at that time can I use tickets for another date?

    Hiya Crystal! Welcome to planDisney!

    I am sorry you can’t make your Walt Disney World vacation as originally planned, but don't worry. You can make plans to visit The Most Magical Place On Earth at a later date and use your tickets then.

    If you log into your My Disney Experience app, select the menu icon (three horizontal lines in the bottom right corner), select “My Tickets and Passes,” and then select the ticket you’re unable to use, you should see fine print under the “Valid Ticket Dates” section. The fine print states, "after the expiration date, the price paid for a wholly unused ticket can be applied to the purchase of a new ticket with an equal or higher price.”  

    I would start by contacting the Existing Tickets phone number under the Reservations and Tickets section of the Walt Disney World Help Center website to speak to a Cast Member about your options. If you already know the dates you would like to change your trip to, they will be able to assist. If there is a price change, the value of your existing tickets will be applied to the new tickets, and you will be responsible for any balance. If you are unsure when you can reschedule your vacation, a note can be put on your account for future reference.

    I’d also recommend taking a screenshot of the ticket(s) you are unable to use, ensuring the barcode and 12-, 17-, or 20-digit ID Number are visible for safekeeping. Although Cast Members can look at your MyDisney account to see what tickets may have lapsed and any notes that have been added, it is always smart to have this information handy, just in case.

    I hope this answer helps, Crystal, that you can reschedule your visit sooner rather than later and experience all of Walt Disney World's magic. Please visit us at planDisney again if you have any additional questions. We would be happy to help!

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Meet the Panelist: Brent, Maryland

Welcome to planDisney! I'm Brent, a husband, father, coach, and dog dad from Annapolis, MD, with a mind on a permanent Disney vacation! I specialize in crafting unforgettable trips to the Walt Disney World Resort but when it's my turn to vacation, you can catch me indulging in the food options of EPCOT's World Showcase, ascending Disney Mountains, and lounging poolside at Stormalong Bay with a delicious treat from Beaches & Cream Soda Shop! Learn More About Brent

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