Girl at Disneyworld
  • On Oct 31, 2021
    Ashley from Staffordshire Asked

    When can I purchase Disney Genie plus. Keep getting error on app. I'm going in July 2022.

    Hello Ashley, 

    Welcome to planDisney!  It's always an added delight for me as the current UK Panelist here at planDisney to say "Heigh-ho!" to a fellow British Guest, and then to assist them with their magical plans to holiday at Walt Disney World Resort.

    It's exciting to hEAR that you've already booked your jolly Disney holiday for July 2022!  It's so great to have a Disney countdown to look forward to and plan towards with your dEAR family.  Ashley, you may wish to take a peek at our pixie-dusted Panel Extras as a fun resource in creating your dream trip to visit Mickey Mouse at the most magical place on earth.

    Ashley, to the very best of my current knowledge, Guests from the UK should be able to modify any already purchased Disney Theme Park Tickets by purchasing Disney Genie+ either via My Disney Experience online, or by using the My Disney Experience Mobile App, or even upon arrival at Walt Disney World Resort.

    As you appEAR to be seeing an error message when trying to purchase Disney Genie+ on your My Disney Experience Mobile App; my best suggestion for you at this time would be to sign in to your My Disney Experience account on a desktop computer, and proceed with making the Disney Genie+ purchase that way.

    Alternatively, it's always possible to speak in person on the phone with a helpful Cast Member who can help you make your Disney Genie+ purchase by dialling the UK freephone number contained within this handy Walt Disney Travel Company Contact Us link.

    I hope that I've been able to provide a little additional insight for you today Ashley.  If you should have any further enquiries concerning your July 2022 holiday plans to visit Walt Disney World Resort, then please do just give me a little whistle here at planDisney!

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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