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  • On Apr 9, 2021
    Adrienne from MI Asked

    If we purchase 2 adult tickets early so that we can get park passes for DHS in August, and find out later we can't use them because our 2 year old refuses to wear a mask, will Disney let us use the tickets for another trip, or will we lose the money?

    Hi, there!

     Welcome back to planDisney, Adrienne. We're so happy to see you again and so excited to hear you're planning another visit to the Walt Disney World Resort!

     It sounds like you'll be traveling with a little one in tow this time around. How exciting! Visiting with a toddler makes for lots of magical moments, but it also requires some additional planning. I totally understand your concern about your 2-year old wearing a mask. As a mom of a 3-year old, I have some tips that may help your little one become comfortable wearing a face covering. Start by letting your kiddo choose a few masks. Browse online retailers or explore in-store options! Your toddler is sure to find a few that have fun patterns or character designs. Then, practice wearing masks together in small increments of time on short outings, like to the park or the grocery store. My husband and I also found that if we responded positively to wearing masks, it encouraged our three kids to do the same! 

     If you purchase Theme Park Tickets and find that you can't use them because your 2-year old won't wear a mask, you should be able to apply the value of your wholly unused tickets toward the purchase of new tickets in the future. You'll just need to contact the Ticketing Team at (407) 566-4985. A friendly Cast Member there will be happy to chat with you about your options!

     Once you have your Theme Park Tickets sorted out, be sure to make your Theme Park Reservations via the Disney Park Pass System. The sooner you book your Theme Park Tickets, the better availability you'll find! As a reminder, children under the age of 3 do not need Theme Park Tickets or Theme Park Reservations. Isn't that great?

     I hope this was helpful, Adrienne. Please let us know if you have any other questions about your Walt Disney World Resort vacation!

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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