Girl at Disneyworld
  • On Apr 1, 2022
    Sherrita from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there a problem with my disney experience? It is not showing all tickets and will not let make more than one reservation per person.

    Hi Sherrita,

    Welcome to planDisney and thank you for your question! Sorry to hear you’re having some trouble with the My Disney Experience mobile app, maybe the below suggestions can help!

    First, I suggest signing out of the app then going back in; sometimes our phones just need a quick refresh. I also suggest updating your app, if you haven’t already done so. When you sign back in and go to the “Tickets and Passes” section of the app, pull down to refresh that section as well, hopefully your tickets will show up! Then you can try making those Disney Park Passes for each member of your party.

    If for some reason your tickets still aren’t showing up or you can’t make another Disney Park Pass reservation, I definitely suggest reaching out to the My Disney Experience and MagicBand or Existing Tickets help desks. You’ll want to have your confirmation number handy when you call. Hopefully, they’ll be able to pinpoint the issue and help resolve it!

    Once everything is all set, I also suggest looking into Disney MagicMobile Service which allows you to download your ticket to your Apple Wallet or Google Pay. It’s been really useful for me!

    I hope this “Bit By Bryanna” is helpful as you prepare for your Walt Disney World Resort vacation. If you have any other questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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