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  • On Jan 6, 2023
    Cortney from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we are pre-registered for the DAS pass. I am trying to connect to the planner for the 2 rides/ day.

    Hi, Cortney!  Thanks for bringing your question to planDisney!

    When I visit Walt Disney World with my family, we use Disability Access Service (DAS) for my son who is on the autism spectrum.  The DAS program is incredibly helpful for Guests who, due to a disability, cannot wait in a traditional queue environment.  I really love the recent updates that were made to the DAS program.  Being able to make DAS selections using the My Disney Experience mobile app and the ability to pre-register for DAS are game changers!

    Another helpful feature that was recently added to the DAS program is the ability to plan some of your DAS experiences in advance.  Since you have already pre-registered for DAS, you can head to the Planning with Disability Access Service (DAS) page on the Walt Disney World website.  If you scroll through this page, you will find a button that says "Request Live Chat."  Simply click this button and a chat window should pop up, connecting you to a Cast Member who can assist you with making your experience selections. 

    Please note that the live chat option is offered between the hours of 7:00 A.M. and 10:00 P.M. Eastern Time, and DAS Advance selections must be made between 2 and 30 days prior to your park visit.  If you have any issues reaching a Cast Member through the live chat, you can also contact Disability Services by phone.

    Wishing you a magical Walt Disney World Resort vacation!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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