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  • On Sep 23, 2013
    Lori from MO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! Had pre-purchased Photopass Plus. Missing LOTS of pictures. Only some show up on page. But then it tells me to download some. I'm afraid if I download them, I will be charged (more) for them. But could my missing photos be that I just have to download?

    Lori, no worries! Your pictures can be found and recovered.

    Are some of your missing pictures digital images from attractions? These do need to be downloaded. In fact, all of your unaccounted for photos might need to be downloaded. You will not be charged unaware. All purchases need to be placed in your cart, checked out, and paid for, so go ahead and try following any directions or prompts you see. Check out the Disney PhotoPass Help page which has frequently asked questions and step-by-step instructions for common issues and inquiries. If you don't find the assistance here you need, try calling Disney's PhotoPass Guest Relations at 407.560.4300. As a technically challenged person, I've called this number multiple times and always had my problem resolved.

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Meet the Panelist: Elisabeth, South Carolina

Ready for a visit to Mickey? I'm here to help. I've experienced Walt Disney World with my four children from their stroller years to young adulthood. I've sailed on every Pirates of the Caribbean on the planet, consumed countless Mickey Premium Ice Cream Bars, and believe the Electric Water Pageant music is the catchiest around. I'm excited to help you plan your Disney adventure. Learn More About Elisabeth

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