We pre-purchased the Photo Pass + for our trip a few weeks ago. Now that we are home, we are trying to edit and claim our CD, but noticed that some of our magic shots were not there like we were told. Is there any way to still get them?

Question

Answer 1

Hello Andrea!

Our family loves getting all of the "magic shots" offered by Disney's PhotoPass Service. My favorite one is holding Tinker Bell!

In my experience, the folks at PhotoPass have always been able to fix any issues we've had with our CD or prints. You can contact them via the Disney's PhotoPass website. They have a form for missing PhotoPass photos. Make sure you have your PhotoPass+ number handy as well as the dates of your visit. You can find the form here: http://www.disneyphotopass.com/skins/100147/forms/lost_photopass.aspx.

You can also call their Guest Services line at 407-560-4300. They are available Monday through Friday, from 9a-5p EST.

I hope you're able to recover those extra magical shots, Andrea. Please let us know if you have any other questions.

Pixie Dust,
Ashley

We pre-purchased the Photo Pass + for our trip a few weeks ago. Now that we are home, we are trying to edit and claim our CD, but noticed that some of our magic shots were not there like we were told. Is there any way to still get them?

Meet the Panelist: Ashley, New York

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

Thanks for submitting your question!

You'll receive an email if your question is answered.

Please Note

Update Browser

We pre-purchased the Photo Pass + for our trip a few weeks ago. Now that we are home, we are trying to edit and claim our CD, but noticed that some of our magic shots were not there like we were told. Is there any way to still get them?”

Meet the Panelist: Ashley, New York

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

Thanks for submitting your question!

You'll receive an email if your question is answered.

Update Browser

We pre-purchased the Photo Pass + for our trip a few weeks ago. Now that we are home, we are trying to edit and claim our CD, but noticed that some of our magic shots were not there like we were told. Is there any way to still get them?