• On Nov 30, 2012
    Andrea Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We pre-purchased the Photo Pass + for our trip a few weeks ago. Now that we are home, we are trying to edit and claim our CD, but noticed that some of our magic shots were not there like we were told. Is there any way to still get them?

    Hello Andrea!

    Our family loves getting all of the "magic shots" offered by Disney's PhotoPass Service.  My favorite one is holding Tinker Bell! 

    In my experience, the folks at PhotoPass have always been able to fix any issues we've had with our CD or prints.  You can contact them via the Disney's PhotoPass website.  They have a form for missing PhotoPass photos.  Make sure you have your PhotoPass+ number handy as well as the dates of your visit.  You can find the form here:

    You can also call their Guest Services line at 407-560-4300.  They are available Monday through Friday, from 9a-5p EST.

    I hope you're able to recover those extra magical shots, Andrea.  Please let us know if you have any other questions.

    Pixie Dust,
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Meet the Panelist: Ashley, New York

I'm a military wife and mom to two little ones who is either on a Walt Disney World vacation or planning our next one!  Learn More About Ashley

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