Mother, Son, Giraffe, Kilimanjaro Safaris, Animal Kingdom, Savannah
  • On Oct 1, 2013
    Pat from NE Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had pre-purchased a photo CD, but due to uncooperative weather (but still fun!) outdoor photopass photographers were hard to find & we have a limited number of photos in our account. Can I use the CD credit for photo books & single downloads ins

    Welcome to the Disney Parks Moms Panel Pat!

    I am sorry to hear that the weather did not cooperate with you but love your spirit and glad to hear you made the best of it! 

    I would contact Disney PhotoPass Guest Services to see what assistance they can offer you.  You can reach them at 407-560-4300 Monday - Saturday from 9:00 a.m. - 6:00 p.m. E.S.T.  They are closed on Sundays.  You can also email them at  I've honestly had better success when I've called and its nice to have a live person on the phone in case I have any follow up questions.

    Make sure you call before you actually order the PhotoCD.  I know that you've pre-paid for it but their policy states that since its a personalized product they can't issue a refund on a disk unless its damaged during shipping or if there was a shipping error. If you haven't placed the actual order to ship the disk, you may have a better chance of them assisting you.  Be sure to have your pre-purchase confirmation number handy when you call.  I'll keep my fingers crossed that they can work something out for you!

    Wishing you minnie magical memories :-) Allison V.
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Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

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