• On Oct 24, 2017
    Kara from MI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I pre-purchased Memory Maker. If we have to cancel our trip is there a way to get a refund?

    Welcome back to the Disney Parks Moms Panel, Kara! 

    With Memory Maker, having access to all your magical Walt Disney World® Resort PhotoPass photos is a snap! You also ask an excellent question regarding the terms and conditions of purchasing Memory Maker for your next vacation. I have all the answers you need before you decide to strike a pose and add this to your vacation package. 

    • Memory Maker is non-refundable and non-transferable unless it was purchased in conjunction with a Magic Your Way Vacation Package.

    • When purchased as part of a Magic Your Way Vacation Package, Memory Maker is subject to the cancellation and refund policies of the Magic Your Way Vacation Package, but is refundable.

    One tip I have about Memory Maker: As long as you purchase Memory Maker within three days of your arrival, it will be "activated" and ready for use by the time you stop for that first special photo. So if you're worried about having to cancel your trip, you can hold-off until you're sure you are able to visit, or until at least three days prior. 
    I've also included even more detailed information, just select the highlighted link above to read all about it. 

    Don't forget to download the My Disney Experience Mobile App for your smartphone. Your Memory Maker photos will appear in the app within an hour of having your photo taken! You'll be able to edit and share right from your phone! 

    I hope this information is helpful, Kara! Please let me know if you have any additional questions. I am here to help with all the details, even the "big picture" stuff. 

    Say Mickey!

thumbnail image for Faith

Meet the Panelist: Faith, South Carolina

Hi, doers & dreamers! I am a wife and mother of three active children and we are always on the go. We look forward to our Walt Disney World® Resort vacations as a way of slowing down and reconnecting while still maintaining our active lifestyle. Whether your family wants to take it easy by a resort hotel pool, or speed up during a runDisney race event, I am your planning expert!  Learn More About Faith

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