Mom and Daughter at Disney's Polynesian Village Resort Room
  • On May 3, 2013
    John Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I pre-ordered the photopass + before our Disney vacaton in April. Could you clarify if I get a CD with that and when I should expect it? Thank you.

    Hi John,

    I hope you had the most magical vacation and I bet you are really excited to have all those treasured photos that were taken by the PhotoPass photographers!

    Yes, you absolutely get a photoCD included in your PhotoPass+ package. However, in order to receive it, you need to go onto and register or sign-in within 30 days of having your first photo taken. You will then enter your PhotoPass+ number (16-digit number on the card/lanyard). At this time, you can edit any of your photos. After editing, you will add a PhotoCD to your cart. Now, in the CD case (which included your gallery photoCD) that you should have received either in the mail prior to your vacation or whenever you purchased it, there should be a little booklet that has instructions for ordering the PhotoCD. At the bottom of the page is a promotional code (16-digit number) that you will enter at check-out. This code verifies that you had the PhotoPass+ and will remove the cost of (1) PhotoCD from your cart. You will then complete your checkout. Also, standard shipping is included in the purchase price for your PhotoPass+, however, if you order/pay other products, you will be responsible for the shipping on those items. With standard shipping, it typically takes about 7-10 business days.

    If you have any other questions or concerns, Disney's PhotoPass Guest Support team can be reached at (407) 560-4300.

    Thanks for stopping by and I hope you enjoy all those special memories captured for a lifetime!

    ~Allison L
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Meet the Panelist: Allison, Texas

I am a mother of three that loves all things Disney...the never grow up mentality, the fairy tale endings and the ever changing Disney Parks. With so much to explore, I would love to help you discover all the magic and wonder your heart desires. Learn More About Allison

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