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  • On Oct 18, 2021
    Ozan from Otago Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Pre-Covid we bought tickets to Disneyland and the Halloween Party at WDW. Unfortunately the pandemic hit and with border closures in NZ we were and are still unable to travel outside of NZ. How can we get a refund without expensive international calls?

    Hello Ozan and welcome to planDisney.

    As the current UK Panelist here at planDisney, I can totally relate to both your current Covid-19 travel restrictions and your valid concerns about the expense of contacting Cast Members over the telephone at Walt Disney World Resort.

    Ozan, I have a couple of suggestions for you to be able to make contact with Cast Members for free to fully discuss what options may be available to you moving forward with your Disney After Hours Boo Bash and Disney Theme Park Ticket purchases at Walt Disney World Resort.

     - On your behalf, I did a little research on the Australian-based www.disneyparks.disney.go/au website and read that Guests with enquiries about their booking at Walt Disney World Resort should in the first instance contact their Travel Agent.

     - Another suggestion would be to try contacting Cast Members via this email address - WDW.Guest.Communications@disneyworld.com - within your email please ensure to include the full name of the lead Guest, and also your ticket booking confirmation numbers. 

    I really do hope that I've been able to provide you with a little magical insight today Ozan.  If you should have any further questions for me regarding a holiday to the magic of Walt Disney World Resort, then please do pop back any time!  

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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