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Mother, Son, Giraffe, Kilimanjaro Safaris, Animal Kingdom, Savannah
  • On Dec 1, 2013
    Kellie from IN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We pre ordered the photopass+...now that we are home from our vacation I have misplaced our cd case...I know their was a code inside. Is this the same # on back of photopass card?

    Hi Kellie,

    Thanks for coming back to the Disney Parks Moms Panel with another question.  I hope your family had a magical vacation at Walt Disney World Resort, I always find it so difficult to leave.  Please don't worry, this is a problem that should be resolved pretty easily.  The number on the back of your PhotoPass+ card is different than the code found inside of your Pre-Arrival Package and you will need the code you have misplaced in order to check out from the Disney PhotoPass website.  I would recommend contacting Disney's PhotoPass Guest Services online or by phone at (407) 560-4300, and explain your situation.  If you have your confirmation number from when you purchased your PhotoPass+ that would be helpful to include when contacting guest services in order to speed along the process.  

    Please let me know if I can be of further assistance Kellie.  I would be happy to help in any way I can.

    Stephanie
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Meet the Panelist: Stephanie, Ontario

I'm a Canadian mom with so many wonderful memories at Walt Disney World Resort!  I would love to use my experience in  traveling with toddlers, children, tweens and guests with limited mobility to help others experience all the magic Disney has to offer. Learn More About Stephanie

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