• On May 15, 2019
    Emilie from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is it possible to get a refund on purchased tickets? We have a 5 day hopper tickets for 3 adults. Unfortunately, we have to cancel our trip because of health problems.

    Hi Emilie.

    Thanks so much for visiting the Disney Parks Moms Panel.

    First and foremost, I'm so sorry you are dealing with some health issues. I'm sending happy thoughts your way.

    I'm also sorry to hear you have to cancel your vacation to Walt Disney World Resort

    Typically, tickets are non-refundable and non-transferable. However, if you have a package, I encourage you to discuss your reservation with a Cast Member. You can do so by calling 407-560-CHAT (2428). If you have tickets only, you can call 407-566-4985 and select option four. This will direct you to a Cast Member in Ticketing Guest Services.

    Once again, I'm so sorry. I wish you all the best.

    Thank you for sharing your question with the Disney Parks Moms Panel. Please let me know if you need any other information.

    Take care,
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Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

Learn More About Kari

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