Teens Taking Selfie with Donald Duck
  • On Oct 10, 2022
    Nichole from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is it possible to recover old photos? At some point, our photos from our trip were lost (we thought we downloaded them but can’t find them anywhere) and we would love to be able to view them.

    Hello, Nichole! 

    Thanks for stopping by. Let me see if I can help you recover your pictures! 

    Current Disney PhotoPass expiration policies state that photos will expire 45 days from the photo's date. So if your photos have expired and your trip happened more than 45 days ago, it's unlikely that you'll be able to retrieve them. If your photos are more recent than 45 days, you can call the Disney PhotoPass team at (714) 520-7106 and chat with the Cast Members. 

    If you can't find your downloaded photos on your phone, it might be worth checking your iCloud or Google Photos account. I hope they're there!

    But if you can't find your photos and they're expired, I hope we can help you plan your next Disney adventure. We're always here to help you create more magical memories with Disney PhotoPass at the Disneyland Resort or the Walt Disney World Resort

    May the magic be with you, 


thumbnail image for Julie

Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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