• On Sep 28, 2019
    Teresa from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is it possible to order online (or by phone call) an item that is found at World of Disney in Disney Springs or Once Upon a Time in Hollywood Studios, as I won’t be there in person any time soon? Item is not showing on ShopDisney. Thank you.

    Welcome to the Disney Parks Moms Panel, Teresa!

    It is so, so hard to be back at home knowing that there are delicious snacks, new experiences, and fun, have-to-have-it merchandise items in my happy place. Your questions resonates with me because I absolutely understand what it’s like to NEED something that can only be found at the Walt Disney World Resort. While I try to convince my husband that this just means we need to visit more often, he’s not buying it. (Although, if I can find a way, I AM buying that merchandise item!)

    Teresa, you’ve got a couple of options. You’ve already checked ShopDisney, and I recommend continuing to check, as their inventory changes all the time. Another place to shop Disney Parks merchandise is in the My Disney Experience mobile app. Tap “Shop Merchandise” to see your options, but note that many are “In-Store Only” items (though a cool feature is that, when you are at Walt Disney World, you can then use the map to find which stores are currently stocking the item). 

    Your other option is to contact Merchandise Guest Services. They can be reached via phone at (877) 560-6477 or via email at Merchandise.Guest.Services@DisneyParks.com. Provide as much detail as you can so you can help them find the item for you. There’s no guarantee that they will be able to ship something to you, but it’s worth a try. 

    You should also keep an eye on the Disney Parks Blog, as they often announce new merchandise or highlight merchandise items available in the theme parks and on ShopDisney. You never know when an item you’re wishing for might be featured!

    I’m sending pixie dust that you’re able to find that item, Teresa! 

    Have a zip-a-dee-doo-dah day,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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