Good day, Margaret!
Welcome to planDisney! Thanks so much for stopping by with your question!
It’s so nice to hear that the complimentary tickets are going to be enjoyed by multiple families. And, I’m sure those families were thrilled to be gifted with tickets to “The Happiest Place on Earth!” According to
eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired
Disneyland Resort theme park ticket (with the exception of Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. Because the tickets were complimentary, the Cast Member I spoke to recommended reaching out to Points of Light to ensure there are no additional guidelines that should be followed. Otherwise, when the families in your theater are ready to visit the Disneyland Resort, simply go to a Main Entrance ticket booth, or a
Guest Relations location inside the theme park to apply your eligible ticket amount towards a new ticket purchase. If you have additional questions, please contact Tickets Services at (714) 781-4636.
Please feel free to come back with more questions in the future!
Tiffanie