Mickey and Minnie Mouse with The Wish
  • On Mar 15, 2023
    Hillary from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can you please tell me how to get the watermarks off of my Disney Cruise photos and how to download them. I purchased the unlimited photo package have waited 48 hours, I can see all the photos with watermarks all over them. I cannot do anything.

    Hi there, Hillary!

    I'm so sorry to hear that you are having issues with your treasured cruise photos. Let's dig up a solution! It sounds as if you have properly figured out how to view your Disney Cruise Photos, but I do want to make sure that you have claimed your photos with the Castaway Club Member ID for the person that initially purchased the cruise photos. For example, if another adult in your stateroom purchased the photos or was selected when you booked a photo package, you will only be able to download the photos using that individual's Castaway Club ID number. 

    To access and claim the photos with your Castaway Club ID, please log in to My Cruise Photos and proceed to click the Link option at the top right of your screen. Enter the proper Castaway Club ID number and click the Link Photos button. Please note that the watermarks can take up to 60 minutes to disappear from the photos once they are claimed. If you are still having difficulties, I encourage you to email dcl.guest.communications@disneycruise.com for additional assistance. 

    I hope that you'll have watermark-free photos in no time. I'm sure you are anxious to review, share, and relive those precious cruise memories. I hope you had the best cruise ever, and that you sail back to planDisney when it's time to plan another Disney Vacation. My pals and I would love to help!

    Have a magical day, 

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Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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