Hello, Julie! I am thrilled to welcome you to planDisney. After all the planning and travel, I am sure it feels amazing to step into the middle of the magic and let the holiday begin!
I'm sorry you're starting your vacation with a less-than-magical moment. I know it must be disappointing to learn that your Disney dining plan did not include all the benefits the agency told you it would.
If you took advantage of the Free Dining & Drinks offer, which was available for UK guests to book last year (between April 18 and November 7, 2024) for travel in 2025, there were three different dining plans available based on the resort you selected. If you booked a
Value Resort, your Quick-Service Meal plan includes one free Quick-Service Meal (including one non-alcoholic/alcoholic drink per meal) per person, per night of your stay. Unfortunately, this offer does not include a Resort-Refillable Mug.
It sounds like you decided to purchase a mug, which is a perfect choice! I like to fill them on the way out and stop by the restaurants on the way back to the room for a refreshing drink after all those steps in the park! And if you've planned a resort day, you'll really enjoy being able to quench your thirst with a cup that keeps your drink chilled while soaking up the sun by the pool or exploring all the amenities at your resort.
Julie, I hope the rest of your time at the
Most Magical Place on Earth is a dream and a wish your heart makes. If you have any other questions, maybe as you plan a
2026 trip with the Free Dining & Drinks offer available to book now, we're happy to see you here at
planDisney!
Thinking of the Happiest Things!
Jana