• On Jun 20, 2020
    Paula from HEREDIA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Please I need help. I had a Disney account that got eliminated when I eliminated my Fox Premium account I had no idea that this would do that. I have a reservation that I can no longet access I tried calling Disney but they won't answer. What can I do?

    Hola Paula! Welcome to the Disney Parks Moms Panel. We're always happy to help with your planning questions, and we love to talk about all things related to Disney vacations. 

    I'm so sorry to hear that you are having trouble accessing your Disney account. It sounds like your Fox Premium streaming service utilized the same sign in as the rest of your Disney accounts. Hakuna Matata! Your Disney reservation still exists, but we may have to go on a little safari to locate it. 

    First, I recommend trying just one more time to access your reservation by signing in to your Disney account. If you have the My Disney Experience App on your mobile phone, you may be able to view your reservation here as well. You will log in with the e-mail address associated with your account. If you're like me, you may need a little assistance remembering your password! Ending your Fox Premium subscription should not disable your entire Disney account.

    Paula, if you are still unable to locate your Disney account and reservation, I suggest contacting Walt Disney World or a local travel agency with the ability to book Disney travel packages. Once you have located your vacation details, I suggest taking screenshots or printing essential information so it is available to you at all times. There is so much to keep track of before a visit to the Most Magical Place on Earth, and I will wish upon a star that you are quickly able to solve the mystery of the disappearing account!

    I hope this has been helpful as you continue your quest. Be sure to follow the Disney Parks Blog for important updates and the latest news leading up to your visit. I see that you will be traveling to us from Costa Rica. ¡Qué fantástico! If you have any local family or friends who would benefit from vacation planning advice en Español, send them over to see our Spanish-speaking panelists. We love to help!

    ¡Buen viaje!
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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