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  • On Mar 11, 2022
    Deborah from Arizona Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    please help me i was trying to make our park reservations in June and on the last day June 9 i can't get all our reservations my sisters ticket is gone it has disappeared out of my profile i cant find her ticket number to connect it back to profile

    Greetings, Deborah, welcome to planDisney!

    Oh goodness, I think I may understand how you feel, as something similar happened to me. Please try not to worry, this can be resolved, I apologize for the inconvenience and understand how harrowing this can be.

    Deborah, the first thing that I would like you to do is to ensure your computer or mobile device is complete with its updates. Then, log into your Disney account and hover over your My Disneyland planning section. In the dropdown click on Ticket and Reservation Details to see if all the theme park tickets show up, if they do show up, then you can try to make your Disneyland Resort – Theme Park Reservations once more for the final day. If this doesn’t work, then please do not worry, a quick call to Disneyland Resort – Website Support will resolve this matter, rest assured. They work their special brand of Disney magic over there, they are so knowledgeable!

    Once your ticket matter is resolved, Deborah, you might have to link all tickets to your Disney account. I love using the Disneyland Mobile App because I can manage my plans anywhere and anytime because my mobile device is practically glued to my hand. To link your theme park tickets using the app, from the Home Page tap the three stacked lines on the bottom right. This will lead to your Welcome Deborah page where you will see Tickets and Passes, tap on that to lead you to the page where you will be able to either scan the barcode or enter ticket ID numbers manually. After you link your theme park tickets making the remainder of your Disneyland Resort - Theme Park Reservations should be a breeze.

    The Disneyland Mobile App will be handy during your visit especially if you add a payment method via the My Profile section on your Welcome Deborah page – you can add up to 6 payment methods including Disney Gift Cards.

    Deborah, good luck with your sister’s theme park ticket, I’m sure all will be just fine, and I wish you all the happiest visits to Disneyland Resort – thank you!

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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