Family enjoying activities on board
  • On Apr 24, 2022
    Cathy-ann from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Please help! I just returned from a Disney Dream cruise and I'm having trouble accessing my digital photos. I was told that the photos would be accessable within 48 hours. When I use my 8 digit ID, it says invalid. How can I get my photos? -Cathy

    Ahoy there, Cathy-Ann! Thank you for cruising to planDisney. I would love to be of some assistance. 

    I'm so sorry to hear that you are having trouble accessing those digital photos from your recent Disney Cruise. Those photos and the memories that are associated with them are a treasure. Let's unbury them!

    The Disney Cruise Line website is in the process of undergoing a magical enhancement, and that is what has led to this predicament. In order to retrieve your photos, please reach out to Disney Cruise Line's Guest Communications team via email at dcl.guest.communications@disneycruise.com.

    I hope that your time with the Disney Cruise Line was an absolute DREAM! And if you are dreaming of a future Disney Cruise, might I recommend a special Halloween on the High Seas or Very Merrytime sailing? These unique opportunities bring an extra dose of Disney fun while celebrating holidays and experiencing everything that a Disney Cruise has to offer. 

    I'm counting down the days till our next Halloween on the High Seas adventure and the opportunity to take a picture with Minnie Mouse, Daisy Duck, and Clarabelle Cow dressed as the Sanderson Sisters from Hocus Pocus! That will be a treat! 

    Have a day full of magic and enjoy those precious cruise memories,

    Adrianna
thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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