• On Apr 13, 2020
    Fiona from Norfolk Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. Can you please advise how to cancel my Keys to the Kingdom tour? I am in the UK and obviously don’t want to pay extortionate call charges, is there an email address or a UK phone number? Thanks.

    Hi Fiona!

    Welcome to the Disney Parks Moms Panel.

    I am always happy to answer questions from my fellow Guests in the UK, but I'm sorry to see that you are having to cancel Disney's Keys to the Kingdom Tour.  I hope you will re-book this in the future, as it's a real treat that I am sure you would enjoy.   It's good to be prepared to cancel in advance, as this Tour requires 2 days notice of cancellation to avoid forfeiting the cost of your tickets.  If you call the Walt Disney Travel Company (International) on UK freephone number 0800 028 0778 they may be able to help with your cancellation. Alternatively, you could call another UK freephone number on this Walt Disney World Phone Directory - under "Special Events".   If there is no availability to cancel your Tour under these UK numbers, you will need to call the Tour Reservation Number in the US on (407) 939 8687.  Have all your details ready, including a reservation or confirmation number, to keep the call as short as possible.  If you have made your booking through another UK Tour Operator, please contact them direct.

    I hope you will have the opportunity to re-book this Tour for another time.  I also highly recommend the Backstage Magic Tour, which goes behind the scenes at some of the parks and attractions.  I absolutely loved the Creative Costuming part of the tour, showing us where costumes are created and repaired. It was fascinating.  There are also many other unique tours available across the whole Resort - there may be another that will take your fancy!

    Please come back and visit us again if you have any further questions.  We will be happy to help you plan your next magical holiday to Walt Disney World Resort.

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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of planDisney since 2012.  Walt Disney World is my happy place, and I look forward to answering your questions when you are planning your magical vacation at Walt Disney World Resort. Learn More About Susan

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