• On Oct 17, 2021
    Eliza from KS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am planning to take a vacation on the Disney Cruise Line in November and I had trouble finding where the Live Chat feature is, how do I access it?

    Welcome to planDisney, Eliza!

    Sleeping Beauty once said, “They say if you dream a thing more than once, it’s sure to come true.” Well then, we all need to be DREAMing about setting sail on a Disney cruise! Judging by your question, it sounds like you are already doing that. Have you seen all the updated information about the Disney Wish? I cannot wait for this ship to join the Disney fleet in 2022.

    Let me just commiserate with you because I miss the live chat feature, too! As an icon located on the Help & Support page right under the three fairies, Flora, Fauna and Merryweather, it was a WONDERful tool to get a quick answer about Disney Cruise Line. Maybe those fairies couldn’t agree on the color again like they did with Briar Rose’s dress and made the chat option disappear! Just kidding-they had nothing to do with it. 

    So I propose an option for you to replace the chat feature. I know it’s not like being able to interact live with a Cast Member, but you can send your questions to planDisney, and we will be happy to get you the information you need. We look forward to hearing back from you as you chart a course to a Disney voyage.

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Meet the Panelist: Sherry, South Carolina

Ahoy there! I'm Sherry, a wife and mom to two, lawyer, and blogger from South Carolina. Family time is precious, so making the most of it is a top priority. That's why planning cruises to exciting destinations, trying new port adventures, and experiencing fabulous entertainment and dining is my jam! I'm thrilled to be your personal navigator as you chart your course on your next Disney Cruise Line vacation.  Learn More About Sherry

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