Family planning a trip
  • On Aug 6, 2020
    Travis from AL Asked

    We are planning a trip with my parents. I had created my kids on a previous trip to Disney. Then both of my parents created my kids on "Family and Friends" - Thus there are three of my kids in the system. How can we get them merge into one?

    Hello, Travis! Welcome to planDisney. Technology makes our lives so much easier...until it doesn't. Just like Fairy Godmother, I'm here to assist you! 

    So, I ran into a similar issue last year when I traveled to Walt Disney World Resort with my sister. Unknowingly, both of us had created accounts for my nieces, and problems arose with our PhotoPass pictures, Fast Pass+, and dining reservations. There are instructions on how to remove guests from your Family & Friends list on the Walt Disney World website. Honestly, I'm not the most tech-savvy person, so I gave up and ended up calling the folks at the Internet Help Desk at (407) 939-4357. I provided them all the necessary information needed to merge the two versions of the children's accounts into one on My Disney Experience. And just like that, everything was fixed...Bibbidi-Bobbidi-Boo! Now I always recommend anytime there is a duplication of a guest over multiple accounts to call in. Because these Cast Members know how to work magic, they are very popular!  To avoid a long wait, call right when the phone lines open at 7:00 EST.

    I hope this helps, Travis! If you have any more questions before your trip, remember we're all EARS!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania!  I may have an unusual name, but my passion for Disney is not unique.  It’s amazing how many people you can find who love talking about, "The Most Magical Place On Earth!"  I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at middle school basketball games waiting for an opportunity to give someone a planning tip to help make their vacation even more magical.


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