Family in front of Cinderella Castle
  • On Mar 9, 2021
    Luz from MA Asked

    We are planning a trip next month. My daughter is Autistic and has meltdowns if the wait is too long. Does Disney offer a break down area? Is there a way to “wait in line” without actually waiting?

    Hi Luz,

    Welcome to planDisney, and greetings from a fellow mama of a Mouseketeer with autism. I'm so glad you came to see us, and I'd be happy to share about some of the fantastic services Disney offers for Guests with cognitive disabilities. For starters, here's a handy dandy printable guide with tips for you as well as a lovely picture schedule to help your daughter become more comfortable with all she'll be experiencing during her trip.

    Hearing that you're concerned about waiting in lines, I'd definitely recommend looking into the Disability Access Service. When you arrive at your first theme park, you and your entire family will want to visit Guest Relations inside the park. Tell them about your concerns for your daughter, and they'll be happy to get the Disability Access Service all set up for you. (Hint: You can even ask them to set up your first attraction while you're there!) To utilize the service, any member of your party will simply ask a Cast Member at an attraction entrance to utilize the Disability Access Service. They'll scan your MagicBand or card and give you a time when you'll be able to return to experience the attraction. In the meantime, please feel free to grab a bite to eat or enjoy another attraction. When your return window opens, simply have your daughter enter the FastPass+ queue first. The Cast Member will be able to see via her MagicBand or card that you're utilizing the Disability Access Service, and your entire family will then scan to enter the queue. You'll be able to use this wonderful service on one attraction at a time throughout the entire length of your visit.

    I'm also happy to share that you'll find quiet areas in each of the four theme parks if your daughter needs a sensory break. You may find them in this Guide for Guests with Cognitive Disabilities or simply by asking a Cast Member for a nearby location when necessary. As part of the phased reopening, you'll also find relaxation stations located around the parks where you'll be able to spread out, safely remove your face coverings, and rest a bit.

    My family has found Walt Disney World Resort to truly be a magical place for everyone, and I hope you and your daughter have a truly wonderful vacation! If we can help with anything else as you're planning your trip, Luz, please don't hesitate to come back and see us again here at planDisney.

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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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