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  • On Apr 18, 2018
    Jennifer from AL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are planning a trip in the fall & making all the decisions about staying, eating & doing. I heard that you could decline mousekeeping and choose to exchange your own linens.Is this an option? Are there restrictions on exchange times?

    Hi Jennifer!

    Welcome BACK to the Disney Parks Moms Panel! Thank you for being a long-time friend and stopping by to see us again.

    Walt Disney World Resort introduced a pilot program in 2017 where certain Disney Resort Hotels randomly selected guests who were given the option to decline the traditional Mousekeeping service of light cleaning and new linens for their whole stay in exchange for a Disney e-gift card. The terms of the offer are that guests will receive a $10 credit-per- night-minus-one for the entire length of your trip. (That minus one night is because everything will be changed and cleaned anyway on check-out day.) So a seven night, eight day visit would be a $60 gift card. Those opting in to this offer may certainly request new towels and any bath products they may need throughout their stay.

    This is still technically considered a pilot program in testing mode, which means changes could happen at any time. The Disney Resort Hotels that are participating seem to be testing this option for only a few months at a time, and then another batch of hotels will try it out. I don't have the proper magic mirror to see which resort hotels are or are not participating, however the wonderful Cast Members at the Disney Resort Hotel Reservation phone line should have a bit more insight. They may be reached at (407) 939-1936 between 7 A.M. and 11 P.M. EST daily. And remember, not all guests are asked if they'd like to opt in at check-in but it wouldn't hurt to ask.

    I hope this helped, Jennifer, and We'll See You Real Soon!

    ~Kristen
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Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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