• On Jun 17, 2018
    Bethany from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am planning a trip with by brother and his 2 kids. My SIL set up the account, and the accounts are under her name. But, she is not coming on the trip. How can we get the kids switched from my SIL to my brother?

    Greetings, Bethany!

    What a fun trip it sounds like you are planning with your brother and his children. Thank you for visiting the Disney Parks Moms Panel to ask us your Walt Disney World Resort planning question.

    I wish I was better able to help you, but I ran into this same problem a couple of years ago when we were traveling with family. I needed access to my niece's My Disney Experience account so I could plan her trip details with ours and her existing account was under my brother's. While it is a pretty easy fix, unfortunately, the only way I've found to get it changed was to call the My Disney Experience Help Desk so that they were able to pull up the accounts and help me out directly on their end. They were able to make a couple of changes and I was able to begin planning our trip shortly after with ease.

    Happy planning, Bethany, and if there is anything else we are able to assist you with, please let us know.

    Magical Wishes, 

thumbnail image for Lauren

Meet the Panelist: Lauren, Colorado

Hi-ya, Pals! I'm Lauren, a wife and mother of three who's enjoyed many special occasions at Walt Disney World Resort with my family and friends. From graduations to birthdays, and even our Fairy Tale Honeymoon we’ve loved celebrating at the most Magical Place on Earth. I now have pre-teens who check wait times in the My Disney Experience App just for fun, so I look for any excuse to return "home" often and would love to help you plan a little extra Pixie Dust for your next magical adventure. Learn More About Lauren

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.