Mom and daughter on Dumbo
  • On Dec 28, 2019
    Alexis from CO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi, I am planning a trip and on the app the tickets are matched up with the wrong names. How can I change this? For example, my husband’s ticket is for ages 3-9 my 3 year olds is 10+ and my 2 year olds is under 10+ and my name isn’t listed anywhere.

    Hi, Alexis!  Welcome to the Disney Parks Moms Panel.

    It really is a small world after all!  Your arrival date for your Walt Disney World Resort vacation is the same day as my family's upcoming trip!  You are going to love visiting in February.  The crowd levels and the weather are usually both very comfortable during this time of yEAR.  During your visit, be sure to check out the Epcot International Festival of the Arts and keep an eye on the Disney Parks Blog to hEAR about any special Valentine's Day treats that might be available during your visit.

    It sounds like Stitch might have been causing some trouble with your My Disney Experience account.  Things like this happen every once in a while, and when they do, the best thing to do is call the Help Center.  The Help Center Cast Members will be able to sort out this little glitch faster than you can say, "Bibbidi Bobbidi Boo!"

    If you have any additional questions as you get ready for your vacation, please visit us again.  If you spot me in the theme parks, be sure to say hello!

    Have a magical day!
    Samantha
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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