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  • On Jul 22, 2022
    Pam from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a planning party and one person is showing up twice. I bought 10 seven day park hopper passes and he has one, but he is not showing up in my group so I won't be able to do genie plus for him or make dining reservations.

    Hi there, Pam! We appreciate you taking the time to send in your question to planDisney! I'm happy to help.

    I had a similar problem recently when my husband tried to change his email address on his My Disney Experience account. When I logged in to my account, I saw that he had two profiles and was not showing up in some of our plans. The only way to sort these types of situations out is to call the Internet Help Desk at (407) 939-4357. If possible, try contacting them as soon as they open at 7:00 AM EST to minimize your wait time. 

    I see you're planning to purchase Disney Genie+ Service during your trip! From my experience, using an attraction's Lightning Lane entrance generally means about a 5-10 minute wait, which saves a lot of time compared to the standby queue wait times, especially later in the day. Here are a few tips:
    1. Even on low-crowd days, some of the more popular attractions, such as Remy's Ratatouille Adventure, Slinky Dog Dash, and Jungle Cruise, can run out of Lightning Lane reservations. Prioritize these first when you start booking at 7:00 AM. Also, if you don't see a time window that you want, keep refreshing the page.
    2. Checking your Tip Board often can drain your battery, so pack a portable charger in your park bag. I love that the new Connections Eatery in EPCOT has wireless charging stations on their high-top tables!
    3. You can only book one Lightning Lane selection at a time. However, guests can make another Genie+ Lightning Lane reservation after redeeming one or after 120 minutes have passed since making the current selection. If you make your first booking at 7:00 AM before the park opens, then it's two hours from the official opening time. Set the alarm on your phone to make another Genie+ Lightning Lane selection as soon as 120 minutes have passed. 

    I hope you have a magical time, Pam! See ya real soon!

    Eean
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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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