Chewbaca
  • On Apr 11, 2021
    Heather from CA Asked

    We are planning to use our 5 day hopper tickets this may before they expire the end of the year. We paid for Max pass on them as well but since we cannot use it will we get a refund for it?! Or even a credit for disney would suffice! We paid $500 xtra 4 it

    Hey there, hi there, ho there, Heather! Thanks for stopping by planDisney where you're always welcome as can be.

    You must be so excited that in just a few weeks you'll be returning to a land of magic! Can you smell the popcorn on Main Street U.S.A? Can you hear the shouts as Guests 'round the mountain on the Matterhorn Bobsleds? I'm thrilled for my California resident pals to visit the Happiest Place on Earth once again, and I'll be following along on social media to experience their joy from home.

    At the time of reopening, Disney MaxPass services are suspended, and we are still waiting on updates for Guests who have already purchased this entitlement. My advice would be to call 714-781-INFO and speak to a Cast Member about current options. If hold times are prohibitive, you can also wait until you arrive at Disneyland Resort and visit Guest Relations

    I wish I could offer more exact information, Heather, but hopefully, you reach a resolution that works for your family. Disney's Cast Members are so wonderful, and I find they always try their hardest to meet Guests' needs. Best wishes for your return visit, and have a magical day!

    Betsy
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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