Disneyland Resort Holidays
  • On Mar 31, 2022
    Cora from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Do you have planning agents that can help me. Also, I would like information on what I can do what my child whom has disabilities.

    Hiya, Cora, and welcome to planDisney!

    What a magical time of year to plan a visit to the Merriest Place on Earth… you’re going to make so many special memories! In my opinion, there’s no place I’d rather celebrate the holiday season than at the Disneyland Resort

    I understand how overwhelming the planning process can be, so I’d love to pass along some resources that may be helpful for you. I’m happy to report that yes, it is possible to talk to a Cast Member over the phone about any questions that may come up during the planning process. Here’s a helpful guide to the different phone numbers available to you, Cora. For Disneyland Resort Hotel reservations, your best bet is to call (714) 956-6425 and a Cast Member will be happy to help you. If you’re thinking about purchasing a Vacation Package, which includes both your theme park tickets and your hotel reservation, then you can call (714) 520-5060. In addition, another easy option I enjoy using is the “Chat with Us” feature on the Disneyland app. This is a great way to have an online conversation with a Cast Member to get your questions answered, too. 

    In an effort to make your visit as stress-free as possible, the Disneyland Resort offers Disability Access Service (DAS), which is designed to accommodate Guests who aren’t able to wait in a conventional queue due to a disability. And now, the Resort is making it easier for Guests to register for DAS ahead of their visit with DAS Advance! This new DAS system will allow you to pre-register online with a live video chat as early as 30 days in advance of your visit.

    If for any reason you’re not able to schedule your registration chat before your visit, you can also stop by City Hall (in Disneyland Park), Chamber of Commerce (in Disney California Adventure Park), or any Guest Information location. Cast Members are always on hand to help as needed. Prior to your trip, you can also call Disability Services at (407) 560-2547, or send an email to disability.services@disneyland.com.

    Here's a helpful link with plenty of information about visiting the Disneyland Resort with a disability. You’ll find information about companion restrooms, First Aid, parking, and so much more!

    I sincerely hope this information helps lift some of the burden off your shoulders as you plan, Cora! Please stop by with any additional questions you may have… that’s what we’re here for! 

    Happy planning,
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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