Mom And Son Radiator Springs Racers
  • On Jan 4, 2022
    Amanda from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there a planning advisor that works with families with disabled children. I want to bring my son to the park, but am overwhelmed at the thought of planning everything.

    Hi there, Amanda, and thanks so much for bringing your question to planDisney

    I’m so sorry this has been an overwhelming experience for you. You’ve come to the perfect place, because we’ll get you back on track to planning your magical visit to the Happiest Place on Earth! I can’t wait for you and your son to make special memories together next month!

    I’m happy to report that the Disneyland Resort does an amazing job of making sure all Guests feel comfortable, including Guests with disabilities. In an effort to make the experience as stress-free as possible, the Resort offers Disability Access Service (DAS), which is designed to accommodate Guests who aren’t able to wait in a conventional queue due to a disability. And now, the Resort is making it easier for Guests to register for DAS ahead of their visit! This new DAS system will allow you to pre-register online with a live video chat as early as 30 days in advance of your visit. So, it looks like you’re almost within your window to see if you can get your son registered!

    First, you’ll want to make sure you have a Disney account, since you’ll need to be logged into it before your chat. Also, you’ll want to purchase your theme park tickets for each member of your party, and link them to your Disney account. Lastly, double check that every member of your party has a valid theme-park reservation, too. Then, you’ll be all set for a chat!

    During your registration chat, you’ll have the chance to book up to 2 one-hour return windows for select experiences, subject to availability, using the new DAS Advance planning option. This is in addition to the regular DAS benefit of making return-time selections throughout your Disney day. 

    If for any reason you’re not able to schedule your registration chat before your visit, you can also stop by City Hall (in Disneyland Park), Chamber of Commerce (in Disney California Adventure Park), or any Guest Information location to register. Cast Members are always on hand to help as needed! Prior to your trip, you can also call Disability Services at (407) 560-2547, or send an email to

    Here's a helpful link with plenty of information about visiting the Disneyland Resort with a disability. You’ll find information about companion restrooms, First Aid, parking, and so much more!

    Last but not least, here’s the Entertainment Schedule for your arrival day, so you can start mapping out your magical plans together!

    I sincerely hope this helps lift some of the burden off your shoulders as you plan, Amanda! Please don’t hesitate to stop by with any additional questions you may have… that’s what we’re here for! 

    Hope to see ya’ real soon!
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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