Check in at Disney's Art of Animation
  • On Apr 4, 2022
    Jessica from WV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a planned vacation package to Disney June 8th -13th at the Art of Animation. I have tried for days to contact a Disney cast member to add one more night to our package. We’d like to check out on the 14th. I can not get through to talk to anyone.

    Hey there Jessica and welcome to planDisney!

    So much is happening at the Walt Disney World Resort. The announcements about the upcoming Special Offers, Deals, & Discounts, Character Greetings returning, Guardians of the Galaxy: Cosmic Rewind taking off in May, and so much more, have everybody clogging up the phone lines trying to solidify their trips. Let's try a few tips and tricks to get you that extra day.

    First things first, check to see if modifying your package yourself is an option. Open your My Disney Experience account and go to My Plans. If there is a Modify option next to your reservation then you can skip the phone call altogether and add in your extra day to your Tickets and Disney Resorts Collection hotel stay as long as there's availability. Try to check this sooner rather than later as you don't want to have to pay a change fee in addition to the extra costs incurred with an extra ticket and hotel night. 

    If talking to someone becomes absolutely necessary, try the Chat feature. You have the option to tap the Chat bubble that usually lingers on the right-hand side of the page when moving about the Walt Disney World Resort website. But you can also chat with a Cast Member directly from your My Disney Experience app. Open the app on your mobile device and be sure you're logged in. Then tap the icon in the bottom right corner of the screen. You'll next want to tap Chat With Us. You can send in your question and correspond with a Cast Member in a text message format within the app. Be aware that there may still be a wait on particularly busy days but it's not as complicated as sitting on hold trying to explain the Disney soundtrack flowing from your speakerphone while you're at work.

    Jessica, I hope I've been able to give you some options to combat the waiting by the telephone blues. I'm sending you much pixie dust in hopes that you get your adjustments made soon.

    Happy planning!


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Meet the Panelist: Taylor, Louisiana

Hey y'all! I'm a Louisiana Royal like Princess Tiana. I'm a musical theatre actress with a love for all things Disney. My multigenerational family can be found in the Disney Parks with a party of 10 or more, including my beloved goddaughter. Careful! She'll run you over on her way to Big Thunder Mountain Railroad! It's going to be a thrill making magic with you. Happy planning y'all! Learn More About Taylor

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