• On Sep 17, 2016
    Geraldine from Val de Marne Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    to pick up my tickets i need to have the credit card that used to make the payment but this one change. what can i do?

    Bonjour Geraldine, 

    Welcome to the Disney Parks Moms Panel and thank you for asking us a question!

    Something similar happened to me during one of my previous visits to Walt Disney World Resort, and I have some good news for you! I brought a printout of my order email with my ticket order confirmation number, a piece of photo identification and the replacement credit card with me to Guest Relations at the Theme Park that I was visiting first. The Cast Member working there was able to find my order and confirm my identity, which meant that I was able to pick up my tickets without a problem. 

    Please don’t hesitate to come back and see us if you have any other questions!

    Have a Magical Day, 

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Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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