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  • On Sep 13, 2018
    Danny Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, All my photos have saved to my memory maker except my ride photos. Can you advise why or how I can retrieve them? All was scanned at the time. Thanks in advance

    Hello Danny!

    Welcome to the Disney Parks Moms Panel with an excellent question!

    I am happy to hear that you purchased Memory Maker on your last visit to enjoy unlimited downloads of all digital content captured during your holiday. Some of my family’s favorite photos are the ones taken while riding attractions such as The Twilight Zone Tower of Terror, Rock 'n' Roller Coaster Starring Aerosmith, Splash Mountain, and Space Mountain.

    If you cannot see some of your photos on your Disney Account, please contact Disney PhotoPass Service at +1 (407) 560-4300, and Cast Members will assist you locating missing photos if they are available. Please note, however, that a MagicBand is required to retrieve certain attraction photos and videos, so in case you were not wearing one at the time, you might not have these registered on your account.

    I hope this helps you locate the beautiful memories of your Walt Disney World Resort holiday.

    Best magical wishes,
    Thiana
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

 Learn More About Thiana

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