Disney Wish Aerial Photo
  • On Dec 10, 2022
    Tracy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The photos we purchased still have a watermark. How do we get this removed?

    Ahoy, Tracy! Thank you for sailing our way at planDisney with your question about downloading your cruise photos! I know these photos have an expiration date, so let's cast off and get underway! 

    I'm sorry to hear you've run into rough seas when trying to remove the watermark! That said, smooth sailing never made a great sailor, I say, so let's press on! I've heard from several crew members that it can take up to 60 minutes after claiming your cruise photos to see the watermarks disappear. I would also suggest you be sure the Guest who added the photo package to their account is the one that must be logged into the site and entering their Castaway Club ID to link the photos. Photos cannot be downloaded by other guests even if they are sharing a stateroom!

    If the correct guest has logged in, and it's been more than 60 minutes since you downloaded, try purging the bilge...er...I mean, try clearing your cache and cookies on your web browser, then try again to view your photos. If you are still unable to download your pictures without the watermarks, I'd send an email to dcl.guest.communications@disneycruise.com with "Cruise Photos" as the subject line. 

    I hope that gets you on a course to photos that will be high and dry...you know, not WATERmarked?...ok, I'll SEA myself out...Thank you for reaching out to planDisney, Tracy, and if you have any other questions as you continue your journey, please sail our way again!

    Fair winds and following seas!

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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