• On Aug 2, 2021
    Kayla from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Some of my photos still have the photopass watermark on them. We had a park hopper pass and went to the hotel for a few hours in between parks. The pictures with the watermark are the ones from the second park. I purchased the one day memory maker.

    Hey there, Kayla. Thanks for bringing your question to planDisney!

    Kayla, I'm sorry to hEAR that some of your photos continue to have the Disney PhotoPass watermark on them. I appreciate your question as my family and I love to take advantage of Memory Maker (because with this service I'm finally in all of the pictures) and relive our trip once we're home.

    While I don't know the reason for this issue, my guess is that Loki, God of Mischief, has somehow infiltrated Disney PhotoPass and is causing mayhem. Until a team can locate and capture him, I encourage you to call the Disney PhotoPass Guest Support team at (407) 560-4300. As it's hard to predict just how much chaos Loki has created, keep in mind that you may need to wait on the phone for a bit before speaking to a Cast Member. I like to call at a time my phone is charged up and I can catch up on my Avengers movies while I wait on hold, using the speakerphone.

    Kayla, I'll be hoping Thor is victorious and that your photo concern quickly gets resolved as soon as you're able to reach the Disney PhotoPass Guest Support Team. If you have any other questions, don't hesitate to come on back to Asgard... oops! I mean planDisney! 

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Meet the Panelist: Lauren, Pennsylvania

Greetings from central Pennsylvania! Hi, I’m Lauren and I can’t wait to answer all of your Walt Disney World Resort and Disney Vacation Club questions. My husband and I became Disney Vacation Club Members because we love visiting the Disney Parks and with hectic day-to-day schedules, wanted to prioritize time away for our family. The options at the Walt Disney World Resort make each trip unique and I am excited to help other families build vacations with those unforgettable moments.

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