Dream; full boat; sailing in water
  • On Feb 16, 2024
    Francisco from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My photos not showing up to download - need contact person or email to a person to followup. cruise 1/31 - 2/4

    Hello, Francisco, and welcome back home! 

    I hope your Disney Cruise Line voyage was nothing short of enchanting. Let’s track down your family's photos that undoubtedly hold a special place in your heart. I have a few suggestions to guide you through the process. 

    Visit the Disney Cruise Line website, log in, and go to the Already Booked > My Cruise Photos section. If you attempted this and couldn't find your smiling faces, there's no need to worry. You might need to link the pictures to your Disney Profile, especially if this was your first Disney Cruise.

    Navigate to Already Booked > My Profile in the My Account section. From there, click “Membership & Passes,” where you’ll discover your Castaway Club ID next to the anchor. Return to Already Booked > My Cruise Photos and enter your 8-digit Castaway Club ID to link the photos to your Disney account. Keep in mind that it might take up to 60 minutes for the watermark to disappear from the pictures once they are claimed.

    If the steps above don’t work, please reach out to Disney Cruise Line Guest Communications. Select "Cruise Photos" as the subject line and complete the remaining information. Rest assured, someone from their team will promptly get in touch with you to help you resolve your challenges accessing your cruise photos. 

    The professional photos you purchased during your sailing can be shared and printed. Click the greyed-out check mark at the top right of an image in your gallery to download individual pictures. If you wish to download your entire gallery, click “Select all Visible Media.” Keep in mind that, depending on the number of images, your pictures may be downloaded in batches. After downloading, unzip each folder and save your photos to your desired location. I recommend saving the licensing agreement to your phone should you need it. 

    I hope this information helps. When you’re ready to chart another course with Captain Minnie, sail our way again. My friends and I are prepared to help you during the entire planning process, ensuring your next adventure is just as magical as the memories you've created.

    SEAS the adventure!
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Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

Learn More About Tracie

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