Disneyland- Mainstreet Station
  • On Jan 3, 2023
    Sarah from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My photos expired that were linked to my app. I didn’t realize they are deleted after 45 days, I had to do some Googling to figure out what happened. Is there anyway to recover them?

    Hello, Sarah! From a fellow Oregonian, welcome to planDisney and thank you for bringing us your question. I also love the convenience of PhotoPass and looking back at all the magical memories I created with friends and family during our visit.

    Oh no! I'm so sorry to hear that your photos expired before you had a chance to download them. Let's see what we can do here. As you shared, the Expiration Policy states that all photos in your account expire 45 days from the date the photo was taken. There's no guarantee, however, I would recommend contacting PhotoPass Guest Support to see if a Cast Member can work their magic and recover your photos. It never hurts to call and see what could possibly be done.

    Sarah, I know this might not be the answer you were looking for, but hope you found it helpful. I'm wishing on the evening star that you're able to recover all your precious memories from your recent visit to the Disneyland Resort. Please come back to visit us at planDisney with any other questions you may have.

    Hoping for the best,
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Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

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